something is wrong with your OnShift Tee?

Got a shirt that didn't make the cut? Just reach out and we'll make it right.

Here's Our Promise

We offer refunds for:

• Wrong item received — Oops, we messed up
• Damaged or defective products — Tears, stains, print issues, or anything that shouldn't have shipped

How to Get a Refund

1. Contact us within 30 days of your purchase date at info@onshiftco.com
2. Include a photo of the damaged/defective area (clear, well-lit photo so we can see what happened)
3. Tell us what's wrong — Be as detailed as you can
4. We'll review and get back to you within 2-3 business days

What Happens Next

Once approved, we'll issue a refund or send you a replacement (your choice). Refunds are processed within 5-7 business days after approval.

Note: Original shipping costs are non-refundable.

Questions?

Reach out to us at info@onshiftco.com — we promise to respond like actual humans, not robots.

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Policy Updates

This Refund Policy may be updated at any time. For the most current version, visit onshiftco.com or contact us at info@onshiftco.com.